Human Support
Friendly support with real humans. Empowered to assist.
You will not be put on hold.
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Email
Responsive email support. Your email will land in front of a human that will promptly follow-up on your inquiry. No filler spam. No automatic replies.
Our email system is located in Europe and adheres to the highest compliance standard. You can safely send us your queries such as personal data removal requests.
No compromises.
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Chat
Humans and only humans. We are saying no to poorly implemented AI chatbots.
It is all-hands support. You will chat with CEO, developer or a designer. You will get assistance from people who have intrinsic knowledge of the product.
Frequently asked questions
I experienced an application error, what should I do?
Every error is automatically reported to our team. If an error occurs when our team is online (Central European day-time) it will be triaged within a few hours. Otherwise, our team will review recorded errors during the next business day. You can reach out to our team directly via chat or email to expedite the issue. Our friendly support will work fearlessly to give you the best experience possible.
Do you provide support on Social Media?
Wide Angle Analytics leverages multiple Social Media channels to distribute product information, share knowledge and engage with the community in a non-binding way. We do not provide support via Social Media. As we are not owners nor operators of these platforms, we take no responsibility for message accuracy, deliverability nor the privacy of communication that takes place there. Based on our values of freedom, privacy and self-determination, we openly recognize the value of community around Fediverse and Mastodon At the same time, we condemn the data gulping practices of social networks such as **Facebook, Instagram, WhatsApp, Twitter, etc.
